Yes, we provide two complimentary digital (sent via email) proofs for all of our Semi Custom Collection designs.
Extra proofs can be requested at $25 per additional proof.

Custom wedding stationery includes unlimited digital proofs.

Semi Custom Collection Orders

Our standard turnaround time for our semi custom collection is 3 weeks (before shipping) from design start to print completion. Orders with hand calligraphy addressing services or other embellishments each require an additional 5 business days (before shipping) turnaround time.

Custom  Wedding Stationery Orders

Custom wedding stationery average 3 – 5 months (before shipping) from design start to print completion, depending on the complexity and size of the order.

If you have realized that you made a mistake when you were submitting your online order, please email us at hello@omdcreative.com as soon as possible to notify us of the errors. Alternatively, you are able to point out the errors when you receive and review your first design proof.

If the photo you submitted for your stationery is too small for printing, we cannot use it because it will be blurry when it is printed. Please be sure to submit high resolution photos to ensure high quality results in your stationery design.

All sales on this website are final. Orders are not eligible for cancellation unless under special circumstances that must be approved by and are at the discretion of OMD creative. Due to the nature of our products and the extensive design work that is required, orders are not eligible for refund. By approving your final proof you accept responsibility for the information, wording and layout. If any errors are discovered after this point, we will not charge for our time to correct the mistakes but charges for reprint of stationery will apply.

At OMD creative customer satisfaction is our highest priority. If you are not happy with your order, please email us at hello@omdcreative.com within three (3) days of receipt of your order to discuss your issue.

Yes, we can create invitations and other stationery in languages other than English*. You would need to provide us with the text copy. Please contact us to discuss your request.

Aside from English, the languages that we are most familiar with and / or have used previously for clients are as follows:

• French
• Spanish
• Russian
• Ukrainian
• Dutch

*There are limitations to font styles that are available for different languages.

OMD creative is not responsible for misspellings or incorrect wording once your final proof has been approved.

We recommend carefully proofreading your final digital design proof for correct spelling and grammar. If you can, print out a sample of your proof onto paper or ask a family member or a friend to review it for a triple check. Once the final proof is approved, all order details like wording, materials, and quantities are also considered approved.

Yes, based on schedule availability. Elvira has helped several other creatives, private clients and small business owners who are looking for a elegant West Coast aesthetic that combines beautiful design with efficient messaging. Please email Elvira for a quote and to inquire about schedule availability.

Wedding Suites Collection: shipping is calculated during checkout and is based on shipping location and order volume.

Custom Wedding Stationery and Custom Design Orders: You will get your shipping cost on your final invoice once your order is complete and ready to ship.

DOMESTIC:

Canadian orders are shipped from the metro Vancouver area in British Columbia. Orders are generally shipped via Canada Post or FedEx, with signature requirement, unless otherwise requested. If other shipping methods are requested, additional shipping charges may apply.

USA (INTERNATIONAL): 

USA/ International orders will ship via Canada Post Xpresspost or FedEx International. International delivery times vary depending on the customs office of the arrival country and MAY be subject to import taxes, customs duties & taxes, clearance entry fees or other import fees and are the responsibility of the buyer.

Customs vary widely from country to country, so please contact your local customs bureau for more information. Generally for large value shipments, you are required to pay an entry fee, plus a certain percentage of the value of the order.

OMD creative will not be held liable for shipments that are lost or stolen.

We cannot guarantee but are happy to try and accommodate rush orders if our calendar permits us to do so. A rush fee of 40% of your total order cost would apply should you need your stationery in hand (including shipping time) within the following rush time frames:

• Semi Custom Collection Wedding Stationery: within 3 weeks of placing your order*
• Custom Design Wedding Stationery: under 3 months from placing your order*

*an order is considered placed when a payment deposit has been successfully received from the client for an invoice